Teledaktar Content and Services

Teledaktar offers options for both free and premium services. Teledaktar is primarily designed for individual usage. The services provided cater to assisting members with their personal healthcare choices and storing health information. Teledaktar does not endorse any particular content, services, tests, products, procedures, viewpoints or other information. We can solely assist you in storing healthcare information and selecting healthcare providers and medical facilities. Our members will have the ultimate say on selecting hospitals and physicians.

Membership Terms and Termination

Once you complete the registration process, you will be able to begin experiencing the benefits of being a Teledaktar member. You are free to terminate your membership whenever you want using the Teledaktar App. The advantages of being a member cannot be passed on to someone else and should only be used for your individual purposes. Teledaktar has the authority to terminate your membership whenever they deem necessary.

What does Teledaktar do?

We do support your Health Decision

Teledaktar is created to assist the majority of healthcare decisions made by its members and aid them in determining options regarding their health-related choices. These determinations and selections ultimately belong to you, and Teledaktar trusts that you are the utmost decision maker regarding your well-being. The choices you make should be in agreement with the guidance you receive from a licensed physician of your choosing. You must make your own choice, and Teledaktar is unable to make decisions on your behalf. We can solely assist and direct you towards it.

Doctor-Patient Relationship

Utilizing Teledaktar does not establish a medical practitioner-patient connection; nevertheless, it aids doctors in making prompt and dependable judgments. Teledaktar only has a restricted amount of individual information for its members. All the information and services available on Teledaktar are solely intended for your personal use and gaining knowledge.

We are not your Doctor

Whenever we utilize the terms "your physician" or "medical practitioner" or comparable terminologies on Teledaktar, encompassing these terms of service, we are referring to your designated physician within our network, with whom you share a recognized doctor-patient association. Call center professionals are not your medical practitioners, clinicians, or healthcare providers; instead, they serve as your gateway or advisor to selecting the appropriate doctor or hospital to address your healthcare needs.

Remember

If you wish to discontinue using our services, you can utilize the Teledaktar application for unsubscribing. Please feel free to reach out to us if you encounter any problems with our services, either by contacting our call center at 09610999777 or sending an email to info@teledaktar.com. Teledaktar will not assume liability for any matters beyond the scope of our offered services.

Membership Renewal

To continue one's membership, it is necessary to renew it prior to the termination of the current membership period. The membership program's advantages can still be enjoyed by paying the regular fee through the same payment methods as previously accepted to extend its validity. Individuals who do not renew their membership will be unable to avail themselves of the privileges associated with their premium membership.

Un-subscription

• At any given moment in the month, a user has the option to terminate their subscription. We will not reimburse the payment made for the features already purchased.
• Members who have opted out of a subscription can choose to re-subscribe at any given time. They will once again be billed the identical amount for the functionalities they acquire.

Member's Responsibility

As a member of Teledaktar initiative, you are entrusted with the subsequent obligations:

• Evaluate and comprehend the information you receive regarding your healthcare coverage package.
• Kindly reach out to our 'Customer Support' team by phone or get in touch with us through email, in case you have any inquiries or issues.
• Grasp the process of acquiring services and materials that are included within your plan's coverage.
• Exhibit your membership card, the member 'electronic card' or eligibility SMS at panel hospital/diagnostic centers/pharmacies/healthy lifestyle outlets to obtain membership perks.
• Offer candid and thorough data to the medical practitioners for optimum treatment.
• Familiarize yourself with the medication(s) you consume, the reason behind it, and the proper administration method.
• Fulfill the payment obligations for any applicable charges during the time-of-service renewal or when they are due.
• Express your viewpoints, apprehensions or grievances to Teledaktar customer support.
Please make sure to promptly update your individual medical records in the members' portal with caution, and consistently keep them updated with any modifications in your health condition.

Member’s Personal Health Record

Strong medical documentation is a testament to excellent medical procedures and superior patient healthcare. Maintaining an all-inclusive personal health record is not challenging if each person assumes the duty of upkeeping and refreshing the necessary data consistently. In the realm of medicine, 'empowerment' is the guiding principle - one must assume control over their own well-being and that of their cherished ones. No one will ever possess the same level of concern for your well-being as you, nor will anyone ever devote as much focus and consideration to your medical welfare and necessities as you can and will. Maintaining a diligently cared for individual healthcare document is your initial and utmost essential stride towards upholding an elevated level of personal well-being. Teledaktar is simplifying the process by developing this straightforward, user-friendly personal healthcare record, allowing its members to easily update and manage their information. You have the ability to accomplish this for yourself as well as for each of your family members. Maintaining a commendable habit of consistently updating your medical records, particularly during doctor appointments, significantly streamlines your life. An individual bears exclusive accountability for obtaining their medical records from their attending physician or healthcare provider.

In effectively coordinating and overseeing your personal medical documentation, the subsequent guidance provided below could be highly advantageous: Capturing and documenting all your medical data electronically necessitates a minor initial exertion, however, you will be astounded by the impact it has on each visit to the doctor, and you will feel content with the increasing simplicity of monitoring your well-being. After inputting all of your health information, each subsequent update requires only a brief period and is highly beneficial, in contrast to the annoyance of not having timely access to a desired medical record.

• Obtain duplicates of blood and other examinations performed and promptly revise these findings in your member's portal.
• It is imperative to exercise extreme caution when updating your healthcare outcomes in order to ensure precision. If you have uncertainties or require elucidation, consult your primary care physician or reach out to us at Teledaktar.
• Presenting your doctor with a duplicate of your medical records, familial background, the prescriptions you are presently using, your allergies, your blood tests, all these pertinent health details systematically arranged in chronological order. The well-structured data will be advantageous for your physician, as it will provide them with all the necessary information to make informed judgments regarding your diagnosis and treatment options, which are documented in your Personal Health Record (PHR). It would reduce the occurrence of errors or misjudgments.

Conditions of Health and Life Insurance Coverage

Exemption clauses for health insurance

• Immunization procedures;
• Treatment of family planning purposes including termination of pregnancy, sterility or treatment related to assisted reproduction, cost of contraception, cost of female hygiene product like sanitary pads, etc.;
• Treatment related to pregnancy, child-birth or post-partum care;
• Mental, emotional or psychiatric disorders, alcoholism or any other narcotic addiction.
• Obesity i.e., treatment for, or required as a result of obesity, any cosmetic or plastic treatment/surgery, unless required as reconstructive surgery as a consequence of an injury due to accidents, burns.
• Any procedures which are experimental or not generally accepted by the medical profession viz. acupuncture, herbal/ayurvedic/homeopathy treatment and any Alternative Medical Care (AMC) etc.
• Rest, convalescence or rejuvenation cures, thermal baths, physiotherapy or confinement for the purposes of slimming or beautification;
• Injury arising due to accident while participating in any unlawful activities (e.g., driving a car without a license), attempted suicide, violation or attempted violation of the law, injuries willfully or intentionally self-inflicted or due to insanity or under the influence of a drug;
• Routine examination of eye and ear, fitting or replacement of eyeglasses (including Intra-ocular lens or contact lenses) or hearing aids, health screening including routine physical examinations (health check-ups) and any dental treatment unless require hospitalization for re-constructive surgery as a consequence of an accident;
• Non-surgical care for tuberculosis, hepatitis B & C and any other vaccinations, all expenses incurred in connection with the donor for any treatment, AIDS and HIV diseases and costs of prostheses, corrective devices;
• Sleep disorders i.e., treatment for insomnia, sleep apnoea, snoring, or any other sleep related breathing problem;
• The condition of Acquired Immune Deficiency Syndrome (AIDS), or any AIDS related illness or HIV virus.

Exemption clauses for life insurance

• Death due to suicide;
• Death due to HIV/AIDS;
• Death due to participation in political violence or subversive activity.

Your Account and the use of Teledaktar

You hold the accountability for maintaining your account

Teledaktar necessitates precise data to finalize the registration process. It is solely your own responsibility to handle the password and ensure the security of your account. If you encounter any difficulty, such as problems with your password or issues concerning your account, it is essential that you promptly inform us. Your utilization must be meant for lawful intentions
Teledaktar will utilize your personal information in a protected manner. Teledaktar has incorporated a variety of encryption and security technologies as well as certain protocols to safeguard you from unauthorized entry. You bear full accountability for the authorization of your username and password. Teledaktar has the authority to withdraw or disable your username and password whenever a breach of the code occurs.

Acceptance of these Terms

In broad terms, these conditions and provisions regulate the utilization of this application. Additional terms may be applicable for your utilization of a particular feature or components within our application. In the event that there is a disagreement between these Terms of Use (TOU) and the terms provided for a particular feature(s) or component(s), the latter terms will govern your use of that feature(s) or component(s).

Refund Policy

Service Name

1. Video consultation with specialist doctors.
2. Doorstep pathology sample collection.
3. Doorstep medicine delivery.

Refund Notes for Video Consultation with Specialist Doctors

1. Customers will get a refund only if the doctor is not available at the chosen schedule.
2. Refunds will be available only before approval and status will be changed automatically.
3. For an emergency situation one responsible person has to access a refund even after approval and change the status as refunded.
4. If we are unable to provide any service, the refund must be done within 15 days.

Refund Notes for Doorstep Pathology Sample Collection

1. Customers will get a refund only if partner diagnostic is not available to collect samples at chosen schedule.
2. Refunds will be available only before approval and status will be changed automatically.
3. For an emergency situation one responsible person has to access a refund even after approval and change the status as refunded.
4. If we are unable to provide any service, the refund must be done within 15 days.

Refund Notes for Doorstep Medicine Delivery

1. Customers will get a refund only if the partner provider is not available to deliver medicine at chosen schedule.
2. Refunds will be available only before approval and status will be changed automatically.
3. For an emergency situation one responsible person has to access a refund even after approval and change the status as refunded.
4. If we are unable to provide any service, the refund must be done within 15 days.